Create a Service User Account

Note: Since we’ll be creating a new user account and room resources, these instructions assume you are an administrator for the Office 365 domain to be used with Mira Connect.

If you are not the administrator, you will need to provide these instructions to the administrator.

Create a Service “User Account”

As the administrator, log in to your office 365 domain by navigating to https://office.com. In this example, the domain we will use is ‘aveosystemstest.onmicrosoft.com’.

Navigate to the Admin page as shown in the following figure.

Navigate to Admin from the main apps page.

Under the ‘Users > Active users’ section on the Office 365 administrator portal as shown below, click ‘Add a user’, and enter a name for the service user account.

Navigate to active users to add users.

In this example, we’ll use ‘Mira Connect’ as our service user account name which will create a user name of [email protected] as shown in the following figure.

While there is no need to email the password for this account, nor does it need to be changed on first login, select an automatic password or enter the password as shown below as it will be needed when we log into this account and also when we associate this account with the desired organization within Mira Portal.

Creating the service user account

While the aveosystemstest.onmicrosoft.com domain name was used for this example, typically you will use your domain such as mycompany.com when adding an account where mycompany.com is your company’s specific domain.

Once you have a service user account created, you need to wait until its mailbox has been fully created before continuing. You’ll know the mailbox is ready when the ‘Mailbox permissions’ field shows the text ‘There are no additional mailbox permissions set on this mailbox’ as shown in the following figure. While the spinner graphic is active, the mailbox is not ready.

It may take an hour or two to set up the permissions on the mailbox. Please be patient.

The result of setting up a new room resource that is ready to be customized.

If you already have Office 365 room resources defined for the rooms where you’d like to use Mira Connect, then proceed to 'Add the ‘Service User’ as a Delegate to the Room Resource Accounts’. If you don’t have room resources defined, follow the instructions in ‘Adding Room Resources’.